FAQs
How can I place an order?
Browse our products, add your favorite items to your cart, and proceed to checkout. Follow the instructions to enter your shipping information and complete your payment. You will receive an order confirmation once your order is placed successfully.
Where do you ship?
We ship to the destinations listed as available at checkout. Please enter your shipping address during checkout to confirm whether delivery is available for your location.
How long does shipping take?
Delivery times depend on your location, product availability, and shipping method. Any available estimated delivery times will be shown during checkout or in your shipping confirmation. Please allow additional time for unexpected carrier delays.
How can I track my order?
Once your order has shipped, we will send tracking information when available. Use the tracking link in your shipping confirmation email to check your package’s delivery progress.
What is your return and refund policy?
If you need to return an item or request a refund, please review our Return & Refund Policy for eligibility requirements, return instructions, and applicable time limits. Contact our support team before sending any item back.
How can I contact customer support?
If you have questions about a product, order, delivery, or return, please email us at support@hotmonkey.shop. Include your order number, if applicable, so we can assist you more efficiently.