You can find our Privacy Policy here.

Yes, we do! At Hot Monkey, we are happy to offer free shipping on all orders [mention criteria, e.g., over $79 / or nationwide]. It’s our way of making sure you get the products you love, delivered right to your door with no extra cost to you.

Thank you for your interest! Currently, we only ship within US. We apologize for any inconvenience this may cause and appreciate your understanding

We are happy to accommodate special requests whenever possible! When placing your order, please use the 'Special Requests or Comments' box located on each product page. Provide as much detail as you can so our team can best assist you. Please note that while we will do our absolute best to comply with your request, some limitations may apply

We offer a variety of secure payment methods to make your checkout experience as smooth as possible. You can pay using:

• Credit and Debit Cards (Visa, Mastercard, American Express, Discover, Diners Club)
• Express Payment Options (Shop Pay, Apple Pay, Google Pay, Amazon Pay)
• PayPal

Please select your preferred method at checkout.

Applicable sales tax will be calculated and applied to your order at checkout based on the shipping address, in accordance with local state and local laws. You will be able to see the final tax amount before you complete your purchase.

We will deliver the goods within 1-3 Day after receiving the order and arrive within 5-8 working days.

Currently, we do not offer rush delivery services. All orders are processed and shipped according to our standard shipping timelines. We appreciate your patience and strive to get your items to you as quickly as possible

Orders are typically processed and shipped within 1–3 business days, excluding US Federal holidays. Once your order has been processed and is on its way, you will receive a notification with tracking information. Please note that delivery to Alaska, Hawaii, and Puerto Rico may experience delays. Additionally, we are unable to ship to PO Boxes.

We partner with reliable logistics providers to ensure your order reaches you safely and efficiently. Depending on your location and the items ordered, we select the most appropriate shipping method to provide you with the best balance of speed and reliability. Once your order is processed, you will receive a tracking number via email so you can monitor your package’s journey every step of the way.

Once your order has been shipped, you will receive a Shipment Notification email. This email will include your tracking number, allowing you to monitor your package's delivery progress in real time.

If you need to make changes to your order, please contact us as soon as possible, ideally within 12 hours of placing your order. Kindly reach out to our support team with your order number and the specific details of the change you'd like to make. While we will do our best to accommodate your request, please note that changes cannot be guaranteed once an order has been processed for shipment

If you wish to cancel your order, please contact our support team as soon as possible with your order number. Because we aim to process and ship orders quickly, we can only guarantee cancellations if the request is made before the order has been processed by our warehouse. If the order has already been shipped, we are unable to cancel it, but we would be happy to assist you with a return once you receive the package

We sincerely apologize if your order was incorrect. Please contact us as soon as possible at hotmonkey.shop with your order number and a photo of the item received. We are committed to resolving this quickly, whether by sending the correct item or processing a refund. Your satisfaction is our priority, and we will work with you to make things right

If you have provided an incomplete or incorrect shipping address, please contact us as soon as possible at info@hotmonkey.shop. If the package is already being returned to us, please reach out so we can assist you with re-shipping options once it is received. Please note that additional shipping fees may apply if the error was due to incorrect information provided at checkout.

We sincerely apologize for any inconvenience caused if your order is incomplete or incorrect. Please contact our support team immediately at info@hotmonkey.shop with your order number and a photo of the items you received. This will allow us to investigate the issue quickly and provide you with a resolution, whether that be a replacement or a refund.

We want you to be completely satisfied with your purchase. If for any reason you are not, you may return unused products in their original condition within 30 days of purchase. Whether you've changed your mind or received a damaged item, we are here to help. For full details on our return process and eligibility, please review our complete Refund Policy.

To initiate a return, please contact our support team at info@hotmonkey.shop to explain the reason for your return. Our team will then provide you with detailed instructions on how to process your return.

Once approved, please pack the items securely in their original packaging to ensure they are protected during transit. You may then drop off your package at your nearest USPS location. Please note that return shipping costs are the responsibility of the customer. Once we receive and inspect your return, your refund will be credited back to your original form of payment, excluding the original shipping costs.

To be eligible for a return, items must be in their original, unworn, and unwashed condition, with all original tags and packaging attached. Unfortunately, we cannot accept returns for items that have been worn, damaged, or have had their tags removed, as these do not meet our quality standards for resale.

We are unable to process returns or exchanges in the following situations:

• The product has been used, worn, or is not in its original condition.
• The return request is made more than 30 days after the date you received your product.

Refund Notification: We will notify you once we have received and inspected your return, and let you know if the refund was approved or not.
Automatic Refund: If approved, you will be automatically refunded on your original payment method within 10 business days.

Banking Processing: Please remember it can take some time for your bank or credit card company to process and post the refund as well.

Contact Information: If more than 15 business days have passed since we have approved your return, please contact us at info@hotmonkey.shop.

【Fantastic Gift Idea】These LED croc headlights are cute and useful, bright and lightweight, making them perfect for both indoor and outdoor activities in the dark. They are suitable for walking the dog, hiking, camping, running, parties, and more. This novelty hands-free light is a great gift for adults and children who love Crocs shoes.

Although it is a light product, we provide perfect warranty service with the Croc lights. Return or full refund within 30 days, one-year warranty period and 24-hour email or Whatsapp service.